IT Helpdesk Specialist - Career Israel

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IT Helpdesk Specialist

IBM

Job Description

Trusteer, a part of IBM Security, is seeking for a dedicated, communicative and highly motivated student with excellent teamwork and interpersonal skills to join our help-desk team. The candidate will be responsible for providing support and technical assistance to the company’s users.

Responsibilities:

Installation and support of Endpoints environment and users workstations
Support telephone and mobile equipment and systems
Support peripheral equipment
Provisioning hardware and software services
Provide technical support with SLA while ensuring that customer satisfaction goal are achieved
Help manage the Help-Desk telephone queue and mailbox

About IBM

IBM has been the world’s leading information technology company, innovating for over 104 years. IBM is here to stay and continually invests in areas such as Analytics, Cloud, Cognitive Computing, Services, Security, Systems, and Design Thinking. We are looking for people with talent, passion and drive. People who can contribute to the on-going success and growth of our business. People like you.

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